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My account
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CHFA takes great pride in delighting our customers with outstanding service and providing them with as much information as possible. This section is designed to help answer questions you may have during the term of your mortgage agreement with CHFA.
Access your account information through
Loan Servicing Customer Care!
NOTICE:
CHFA has a new direct phone line and fax number for our Default Administration Department. If you are currently in default, or
are having trouble making your mortgage payment, please contact us at 303.542.0859 or toll free at 800.369.6931.
You can also fax the Default Administration Department directly. For loans in default, please fax us at 303.291.5734;
to submit your loss mitigation package, please fax us at 303.291.5735.
Welcome Home: CHFA’s Loan Servicing Videos
As a CHFA customer, you have a team of loan servicing representatives dedicated to helping you be successful in your homeownership experience. We’ve designed a series of videos to help answer some of the frequently asked questions that we receive from customers including:
What is loan servicing?
How to read your billing statement
How to make a payment
What is an escrow account?
Avoiding foreclosure
Use any of the links above to view the videos.
Thanks for being a CHFA customer. Welcome Home!
Contact Loan Servicing for more information at 303.297.7493 or toll-free at 888.925.5720.
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Take Note
Beginning with your July payment, you may notice a change (increase or decrease) in your monthly mortgage payment amount, due to the annual escrow analysis on your mortgage, conducted in May. Please refer to your Escrow Statement (mailed separately) for an explanation of these changes.
Click above for more information on paying your mortgage online
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