commercial loan servicing

​CHFA’s Commercial Loan Servicing team is committed to providing excellent customer service and meeting the needs of our business and multifamily borrowers in Colorado.
​Assistance for CHFA Commercial Loan Customers

If you are experiencing difficulties making your CHFA commercial loan payment due to the impacts of COVID-19, or other financial difficulties please contact CHFA’s Commercial Loan Servicing team as soon as possible at 800.877.2432. When calling, please be sure to mention that you are inquiring about your commercial loan account.

​​​​​​​Prope​​​​​rty Ma​n​​​​​a​​​​​​​gement Tools
Visit the My Account​ page to acces​s additional tools and resources.
CHFA Commercial Loan Servicing is here to answer your questions about:​​​​​

  • Payoff/Prepayment
  • Requesting a loan history
  • Year-end forms and statements
  • General questions about your account

your loan

Login to Insight to access your account and sign-up for loan information, statements, loan history, or to make a payment.

​what is insight?​​​​​​​​

Insight is a web-based application that allows CHFA’s employees, property owners/agents, multifamily borrowers, and business finance customers secured access to property, loan, and contact information online while providing insight into the underlying workflows in which they are involved. ​

payment options

To make a payment, you can pay online through​ Insight, or you can mail your payment to:

P.O. Box 13769
Denver, CO 80201

Automatic Payments

Save time and money by using CHFA’s Automatic Payment Program to make your monthly loan payments.

​There is no sign-up fee required to participate in CHFA’s Automatic Payment Program. To enroll, review and complete the ACH form below and send it to Commercial Loan Servicing.

helpful links/documents

replacement reserve

Questions about your replacement reserve account? Contact your Program Compliance Officer​ to learn more. ​


CHFA Commercial Loan Servicing is ready to answer your questions regarding your commercial loan. Contact them by phone at 303.297.2432 or 800.877.2432 (toll free), or by fax at 303.297.5731.​