Location: Attendee Hub, https://cvent.me/PMqxBV

Log in: 12:55pm

Class: 1:00pm to 2:30pm MT

It happens to all of us: we are interacting with someone and suddenly we feel emotionally hijacked into a state of anger, fear, or defensiveness. 

Join us for a collaborative workshop about how to get ourselves and the conversation back on track after we’ve become “triggered.” 

Attend this interactive online session to:

• identify one’s unique indicators of being triggered;
• generate individualized strategies for leading the way toward a calmer interaction; and 
• acquire techniques for interacting with upset clients.

This session will not be recorded.

Cost: $50 nonmember