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Welcome to CHFA and thank you for being our customer! We are excited to support you in homeownership and are committed to providing excellent customer service.

CHFA Homeowner Survey: We'd like to hear from you

CHFA Homeowners, we want to hear from you. To learn more about our customers’ experiences with CHFA and make improvements, you are invited to take an anonymous survey.

Please be aware of a phone and text scam targeting CHFA customers. Click to learn more

CHFA is committed to our home mortgage customers during this difficult time and is continually monitoring available loss mitigation and home retention options. Those experiencing difficulties paying their CHFA home mortgage loan due to impacts of COVID–19, or other financial circumstances, are encouraged to work with CHFA’s Loan Servicing Team by applying for hardship assistance online at: https://dmi.yourmortgageonline.com/disclosuresandhotlines/hardshipassistance. You may also contact CHFA Loan Servicing’s Loss Mitigation team at 866.397.5370. Please know that CHFA Loan Servicing is experiencing a higher than usual call volume at this time, therefore hold and response times may be longer than expected.

How may we assist you?


Our Servicing Center

CHFA has formed a loan servicing alliance with Dovenmuehle Mortgage, Inc. (DMI), a national leader in loan servicing.

They provide servicing for several housing and finance agencies (HFAs) nationwide, so they understand CHFA’s unique mission of affordable homeownership finance and our commitment to the customers and communities that we serve.

Please contact CHFA’s Loan Servicing team at 855.587.8655 for help with any questions about your account.​  


Your Mortgage Online Mobile App

View your mortgage details and make one-time payments with this app, available for Apple and Android devices. Learn more.


Online Customer Care Ce​nter

As a CHFA home mortgage customer, you have access to an online Customer Care Center, which provides online bill payment services and the opportunity to sign up for eStatements. 

You will need to set up a login and password for your account. 

For assistance setting up your account online, please call 855.587.8655.


Monthly Mortgage Payments by Mail

Please mail your monthly mortgage payments to: 

Colorado Housing and Finance Authority
P.O. Box 660592
Dallas, TX 75266-0592


 

​​Additional Payment Options​

CHFA offers several ways for customers to make their monthly payments. Payments are due by the first of each month.

Please include your loan number when submitting your payment to CHFA.

 


 

Are you experiencing financial difficulty?

We understand that times are tough, and sometimes life can throw you a curve ball. If you are ever at risk of not being able to make your mortgage payments on time, please contact CHFA at 855.587.8655 as soon as possible to let us know about your situation. Together, we can work to identify resources that might be available to assist you.

If you would like housing counseling or assistance, you may also contact the U.S. Department of Housing and Urban Development (HUD) for a list of homeownership counselors or counseling organizations in your area. Please visit HUD's website, or call 800.569.4287.

Additionally, you may contact Colorado Housing Connects at 877.601.HOPE to be connected with a free, HUD-approved housing counselor, or click here to view a list of CHFA housing counseling partners.​

To access mortgage payment assistance resources, help may be available through the Colorado Department of Local Affairs’ Emergency Mortgage Assistance Program, or the Colorado Homeownership Coalition’s mortgage assistance program.  

 


Notices of Error and Requests for Information

Real Estate Settlement Procedures Act (RESPA) Notices of Error and Requests for Information must be sent only to the address indicated below, including the specific Attention line noted.​

​Colorado Housing and Finance Authority
Attention: Mail Stop NOE 1290
1 Corporate Drive, Suite 360
Lake Zurich, IL 60047-8945


​Obtain Additi​onal Account Information

If you would like information on your account, please contact CHFA Loan Servicing by phone at 855.587.8655  or in writing at: 

Colorado Housing and Finance Authority
Attention: Mail Stop NOE 1290
1 Corporate Drive, Suite 360
Lake Zurich, IL 60047-8945​


Payoff Information

Getting ready to pay off your CHFA home loan? To help ensure a smooth transition, we've put together a list of a few things to keep in mind.


Hazard Insurance Information

As the servicer of your loan, we are the named mortgagee on any insurance claim check you may receive. The interest we hold in the property makes it necessary for us to specify the process by which the Total Loss Proceeds (TLP) will be administered.

Submission of Documents: Include the name of your dedicated point of contact and your Loan Number on all correspondence that you submit. You must mail the Insurance claim checks to the following street address. You may submit all other required documents to either our street address, fax, or email address:

Email: [email protected]

Fax:1.847.574.7617

Mail:
Attention: Loss Draft Department MS1180
1 Corporate Drive, Suite 360
Lake Zurich, IL 60047-8945

Changes to Hazard Insurance Policy

Changes to your insurance policy including new policies and cancellations can be submitted to the servicer in the following methods.

The preferred method is to submit proof of insurance through the website.

You may also submit through the following additional methods:
  1. Emailed to [email protected]
  2. Proof of insurance, insurance cancellations, etc. can be faxed to

    Insurance Fax: 855.640.4865

Consumer Privacy Notice

If you are a CHFA home mortgage customer and want to understand how we collect, share, and protect your information, please see our Consumer Privacy Notice​.​​​

Submit a Complaint

CHFA is committed to building and supporting an organization that demonstrates honesty, integrity, ethics, and best practices. CHFA partners with Lighthouse Services, LLC, to provide our customers and the public with access to an independent ethics and compliance hotline for reporting issues and concerns. Lighthouse reports can be submitted anonymously.

CHFA Homeowner Newsletter

CHFA Homeowner is a quarterly newsletter created for CHFA homeownership customers that includes timely tips and information about financial fitness, home maintenance, consumer topics, and more. 

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