Location: Partner Platform

Log in: 8:55am MT

Class: 9:00am to 2:30pm MT

This training provides attendees with safe, non-harmful techniques, designed to aid human service professionals in the management of clients who are disruptive. 

Strategies and specific skills for working with clients in varying stages of escalation will be presented and discussed. Non-restraining physical protective maneuvers will be reviewed, demonstrated, and discussed. Principles of debriefing and using teaching moments will also be addressed.

De-escalation will be presented in three phases:

1. avoiding escalation through self-care and awareness;
2. anatomy of crisis development and de-escalating skill sets; and
3. exit maneuvers and debriefing skills.

By the end of the webinar, learners will be able to:

• recognize the importance of self-care in how it relates to escalating/de-escalating any situation;
• apply de-escalation techniques effective in approaching and reducing the tension of a person who is agitated;
• understand the impact of their reactions on the person who is agitated;
• utilize tools to control their anxieties during interventions toward maintaining the best possible professional attitude; and
• describe nonverbal, para-verbal, and verbal skills to maintain the best possible care and welfare, as well as safety and security, for all involved.

Chfareach registration will close on Wednesday, May 7th to allow for coordination with the class host, Human Services Network of Colorado. 

This session will not be recorded. 

Cost: $100 member; $145 nonmember