contact chfa

Have a general question or need assistance? Please contact CHFA by phone at 800.877.2432 (chfa) or email

tenant and rent-restricted multifamily property employee concerns

If you are a tenant or employee of a rent-restricted multifamily property overseen by CHFA we suggest you first report the issue to the onsite personnel. Then, we suggest you follow the property’s grievance procedures. Grievance procedures should be available in the property’s front office, and a copy can be obtained from the onsite personnel. If the property does not have grievance procedures available, or if your voiced concerns are not addressed, please contact CHFA’s Tenant Line at 303.297.7442 to report the incident. Calls will be returned within two business days during regular business hours (Monday-Friday, 8:00am to 5:00pm). Messages left on the weekend or a holiday will be returned within two business days.

Please note:
CHFA cannot provide legal advice regarding the eviction process or potential claims involving residents and owners/management agents. Seeking legal advice from an attorney may allow you to better understand any applicable rights and remedies you may have. Visit our Resident Assistance and Resources page for information about legal aid.

submit a complaint

CHFA is committed to building and supporting an organization that demonstrates honesty, integrity, ethics, and best practices. CHFA partners with Lighthouse Services, LLC, to provide our customers and the public with access to an independent ethics and compliance hotline for reporting issues and concerns. Lighthouse reports can be submitted anonymously.

 If you wish to report a complaint, please click here.
​​​​​​​​​​​​​​​ ​denver off​ice​​​​​​ western​​ sl​​​​ope​ colorado office​
1981 Blake Street
Denver, CO 80202

303.297.chfa (2432)
800.877.chfa (2432)​​
800.659.2656 Relay (Hearing Impaired) TDD
800.659.3656 Relay (Hearing Impaired) Voice​
348 Main Street
Grand Junction, CO 81501​​

​​​​​​​​​​​​​​​ ​southwest colorado office
Kavley's Business and Tech Center
609 Main Street, Suite 115
Alamosa, CO 81101

303.297.chfa (2432)
800.877.chfa (2432)​​
800.659.2656 Relay (Hearing Impaired) TDD
800.659.3656 Relay (Hearing Impaired) Voice​

​CHFA Division Contact Information

​​​Asset Management ​303.297.7489
Community Development Lending ​303.297.2432
Financial Accounting ​303.297.7436​
Home Finance ​303.297.7376
Human Resources ​303.297.7338
Information Technology ​303.297.7409
Internal Audit ​303.297.7328
Investor Relations ​303.297.7397
Marketing and Community Relations​​​ ​303.297.7427​​
Research and Strategy ​303.297.7371​

loan servicing contact information 

For single family/h​​ome mortgage customers  ​855.587.8655 
​For multifamily and business loan customers ​800.877.2432 ​

fax numbers

​Ass​​et Management  ​303.297.0911 
​General  ​303.297.2615
​Home Finance ​ 303.297.0947 or 303.295.6575
Human Resources​ 303.297.0570
​Finance 303.294.9773
​Legal ​303.291.5712
​Single Family Loan Servicing ​847.574.7659​

d​irections and map to CHFA