contact chfa Page Image Image Caption Page ContentHave a general question or need assistance? Please contact CHFA by phone at 800.877.2432 (chfa) or email askchfa@chfainfo.com. tenant and rent-restricted multifamily property employee concernsIf you are a tenant or employee of a rent-restricted multifamily property overseen by CHFA we suggest you first report the issue to the onsite personnel. Then, we suggest you follow the property’s grievance procedures. Grievance procedures should be available in the property’s front office, and a copy can be obtained from the onsite personnel. If the property does not have grievance procedures available, or if your voiced concerns are not addressed, please contact CHFA’s Tenant Line at 303.297.7442 to report the incident. Calls will be returned within two business days during regular business hours (Monday-Friday, 8:00am to 5:00pm). Messages left on the weekend or a holiday will be returned within two business days. Please note:CHFA cannot provide legal advice regarding the eviction process or potential claims involving residents and owners/management agents. Seeking legal advice from an attorney may allow you to better understand any applicable rights and remedies you may have. Visit our Resident Assistance and Resources page for information about legal aid. submit a complaintCHFA is committed to building and supporting an organization that demonstrates honesty, integrity, ethics, and best practices. CHFA partners with Lighthouse Services, Inc., to provide our customers and the public with access to an independent ethics and compliance hotline for reporting issues and concerns. Lighthouse reports can be submitted anonymously. If you wish to report a complaint, please click here. denver office western slope office 1981 Blake Street Denver, CO 80202 303.297.chfa (2432) 800.877.chfa (2432) 800.659.2656 Relay (Hearing Impaired) TDD800.659.3656 Relay (Hearing Impaired) Voice 348 Main Street Grand Junction, CO 81501 970.241.2341 800.877.8450 970.241.9422 (fax) CHFA Division Contact Information Asset Management 303.297.7489 Community Development Lending 303.297.2432 Financial Accounting 303.297.7436 Home Finance 303.297.7376 Human Resources 303.297.7338 Information Technology 303.297.7409 Internal Audit 303.297.7319 Investor Relations 303.297.7397 Legal 303.297.7314 Marketing and Community Relations 303.297.7427 Research and Strategy 303.297.7371 loan servicing contact information For single family/home mortgage customers 855.587.8655 For multifamily and business loan customers 800.877.2432 fax numbers Asset Management 303.297.0911 General 303.297.2615 Home Finance 303.297.0947 or 303.295.6575 Human Resources 303.297.0570 Finance 303.294.9773 Legal 303.291.5712 Single Family Loan Servicing 847.574.7659 Parking map directions and map to CHFA
