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The curriculum includes must-have trainings to build skills in communication, conflict resolution, and customer service.

Who should attend: those who are working in, developing, or managing affordable housing, or those who want to broaden their understanding of aspects of the industry.

Supervisors, regional managers, and human resource professionals should take note of the opportunity to advance professionalism onsite. Set a new standard or build cohesiveness among onsite staff. The curriculum includes must-have trainings to build skills in communication, conflict resolution, and customer service. 

 

2021

02.10.2021 
Coaching is a key element of leadership and helps the group you manage better fulfill their potential. Listening actively, offering acknowledgement and respect, and asking questions that encourage deeper thinking are tropes often repeated, but harder to do in practice. If you've followed seminars before and have been frustrated that the tools only go part-way, this class may help you bridge that gap.

03.17.21
People who need to share their expertise may feel uncertain about how to deliver their material in a way that has the desired impact on their audience. In this three-hour interactive workshop, participants gain a roadmap to clearly guide them to speaking success.
04.14.2021 (HPI)
Whether you are a frontline staff person or a high-level leader, difficult conversations come with the job. In this course we take a deep dive into the components of accountability. Using a trauma-informed approach, we will develop the skill of compassionate accountability to create positive outcomes with even the most difficult of situations. As a leader you will learn how to integrate the practice of compassionate accountability in the workspace.
05.12.2021 (HPI)
There is an old adage that tells us, "Proper Planning Prevents Poor Performance." Projects fail in many ways, including blown schedules and budgets that create tensions and starve other projects of capital and resources, or simply are not being delivered at all after months or years of dollars and staff time being pumped into them. This session will provide the audience with approaches to successfully initiate, plan, execute, monitor and control, and close projects for improved performance and meeting necessary requirements for success.
06.16.2021
Communication is fraught with speed bumps and challenges. We each speak our own language based on our backgrounds, history, moods, training, and what we had for breakfast. In this session, you'll gain tools to handle conflict, confusion, and misunderstandings better to be a more effective communicator in tough situations.
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