servicing information for participating lenders


​CHFA has formed a loan servicing alliance with Dovenmuehle Mortgage, Inc. (DMI) as a sub-servicer. CHFA will continue to be the Holder and Master Servicer of its purchased loans. Below are some important details about CHFA customer loan servicing. 

​​​​​​​​​​​sub-servicer information​


Sub-Servicer 

Colorado Housing and Finance Authority
c/o Dovenmuehle Mortgage, Inc. 

1 Corporate Drive, Suite 360 
Lake Zurich, IL 60047-8945
Customer Service Department - 1.855.587.8655

Payment Mailing Address

Colorado Housing and Finance Authority (CHFA)
P.O. Box 660592
Dallas, TX 75266-0592​
Notices of Error and Requests for Information Address​
Notices of Error and Requests for Information must be sent only to the address indicated below, including the specific Attention line noted.

Colorado Housing and Finance Authority
Attention: Mail Stop NOE 1290
1 Corporate Drive, Suite 360
Lake Zurich, IL 60047-8945​


​helpful forms

mortgagee transfers

Include Hazard Insurance Policies and Flood Certificates in the Purchase documents delivered to CHFA. The Mortgagee Clauses on transfer letters from the Participating Lender should be listed as follows:

Private Mortgage Insurance
Colorado Housing and Finance Authority
Its Successors and/or Assigns
1 Corporate Drive, Suite 360
Lake Zurich, IL 60047-8945

Hazard Insurance, Flood Insurance, H06 Insurance (required on all condominiums)
Colorado Housing and Finance Authority 
Its Successors and/or Assigns 
P.O. Box 961292
Fort Worth, TX 76161-0292  

Flood Determination Certificate 
Colorado Housing and Finance Authority 
Attention: Escrow Department 
1 Corporate Drive, Suite #360 
Lake Zurich, IL 60047-8945

​​flood certificate providers​

  • American Flood Research
  • CBSInnovis
  • CoreLogic
  • FDSI (Flood Data Services)
  • Factual Data Flood
  • Federal Flood ​​
  • First American Flood Data Services
  • Lereta, LLC


  • LPS National Flood 
  • LSI Flood Services 
  • LandAmerica (Lereta Corp)
  • LandSafe Flood
  • ServiceLink National Flood 
  • Stewart Mortgage Information 
  • Wells Fargo Insurance Company, Inc.

fha/mip notification

CHFA is the Holder of all purchased loans. However, as soon as CHFA purchases the loan, Dovenmuehle Mortgage, Inc. shall be identified in FHA Connection as the Current Servicer.
 
Upon CHFA’s purchase of the loan, FHA Connection should be completed as follows: 
Holder Name: Colorado Housing and Finance Authority, #05366 
​Current Servicer: Dovenmuehle Mortgage, Inc. #11303

mers

The CHFA First Mortgage Loan should be closed using a MERS-as-Original-Mortgage (MOM) Deed of Trust. Participating lenders must follow MERS Membership Processing Guidelines.


notice of servicing transfer

CHFA will prepare and mail the Notice of Servicing Transfer for both the Participating Lender and CHFA, reflecting the transfer of servicing to DMI. It is important that the Participating Lender allow CHFA to send the combination notice to our customers so that we may ensure that customers are provided with the correct contact and payment information for DMI. CHFA will send our Participating Lenders copies of the Notice of Servicing Transfer.

notification of assignment, sale, or transfer of your mortgage loan

CHFA will send the Notification of Assignment, Sale or Transfer of Your Mortgage Loan, indicating that the ownership of the mortgage loan has been transferred from the Participating Lender to CHFA. 

first payment letters

First payment letters given to the Borrower directing the Borrower at closing should not direct the Borrower to send payments to CHFA. As soon as CHFA purchases a loan, the Borrower will receive the appropriate Payment Letters.


pay history requests

The original lender may request a pay history by phone, fax, or email. 
Phone: 855.587.8655
Fax: 847.574.7659
Email: client.services@dmicorp.com
Requests from someone other than the borrower require written authorization from the borrower to release the loan information. If not using our form, please use this code on your request form: QC219.​

payoff requests

Payoff Statement requests are processed within one to two business days from receipt of the request. If the requestor is not a borrower on the loan, an authorization for CHFA and its agents and assigns to communicate with the requestor must be provided.
 
If not using our form, a request for a payoff must be made in writing. Please include the following information: 
  • Authorization from the borrower to release loan information 
  • Payoff effective date 
  • Borrower​’s loan number 
  • Instructions as to where you want the payoff quote to be sent 
You may fax the payoff request to 847.574.7512 or email it to CHFAP​ayoff@yourmortgageonline.com. This email address if for payoff requests ONLY.

Do you have questions regarding this form or do you wish to request a Payoff Statement? Call CHFA Loan Servicing at 855.587.8655.

​contact

If you have any additional questions, please contact CHFA Home Finance​.​