assistance for chfa home mortgage customers
CHFA is committed to our home mortgage customers during this difficult time and is continually monitoring available loss mitigation and home retention options. Those experiencing difficulties paying their CHFA home mortgage loan due to impacts of COVID–19, or other financial circumstances, are encouraged to work with CHFA’s Loan Servicing Team by applying for hardship assistance online at:
www.yourmortgageonline.com/disasterassistance. You may also contact CHFA Loan Servicing’s Loss Mitigation team at 866.397.5370. Please know that CHFA Loan Servicing is experiencing a higher than usual call volume at this time, therefore hold and response times may be longer than expected. |
The quarterly newsletter for CHFA homeownership customers includes timely tips and information about financial fitness, home maintenance, and consumer topics.
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our servicing center
CHFA has formed a loan servicing alliance with Dovenmuehle Mortgage, Inc. (DMI), a national leader in loan servicing.
They provide servicing for several housing and finance agencies (HFAs) nationwide, so they understand CHFA’s unique mission of affordable homeownership finance and our commitment to the customers and communities that we serve.
Please contact CHFA’s Loan Servicing team at 855.587.8655 for help with any questions about your account.
your mortgage online mobile app
View your mortgage details and make one-time payments with this app, available for Apple and Android devices.
Learn more.
online customer care center
As a CHFA home mortgage customer, you have access to an online
Customer Care Center, which provides online bill payment services and the opportunity to sign up for eStatements.
You will need to set up a login and password for your account.
For assistance setting up your account online, please call 855.587.8655.
monthly mortgage payments by mail
Please mail your monthly mortgage payments to:
Colorado Housing and Finance Authority
CHFA offers
several ways for customers to make their monthly payments. Payments are due by the first of each month.
Please include your loan number when submitting your payment to CHFA. |
notices of error and requests for information
Real Estate Settlement Procedures Act (RESPA) Notices of Error and Requests for Information must be sent only to the address indicated below, including the specific Attention line noted.
Colorado Housing and Finance Authority
Attention: Mail Stop NOE 1290
1 Corporate Drive, Suite 360
Lake Zurich, IL 60047-8945
obtain additional account information
If you would like information on your account, please contact CHFA Loan Servicing by phone at 855.587.8655 or in writing at:
Colorado Housing and Finance Authority
Attention: Mail Stop NOE 1290
1 Corporate Drive, Suite 360
Lake Zurich, IL 60047-8945
payoff information
hazard insurance Information
As the servicer of your loan, we are the named mortgagee on any insurance claim check you may receive. The interest we hold in the property makes it necessary for us to specify the process by which the Total Loss Proceeds (TLP) will be administered.
Submission of Documents: Include the name of your dedicated point of contact and your Loan Number on all correspondence that you submit. You must mail the Insurance claim checks to the following street address. You may submit all other required documents to either our street address, fax, or email address:
Email:LossDraft@YourMortgageOnline.com
Fax:1.847.574.7617
Mail:
Attention: Loss Draft Department MS1180
1 Corporate Drive, Suite 360
Lake Zurich, IL 60047-8945
Changes to Hazard Insurance Policy
Changes to your insurance policy including new policies and cancellations can be submitted to the servicer in the following methods.
The preferred method is to submit proof of insurance
through the website.
You may also submit through the following additional methods:
- Emailed to insurancedocs@ihaveinsurance.com
- Proof of insurance, insurance cancellations, etc. can be faxed to
Insurance Fax: 855.640.4865
consumer privacy notice
If you are a CHFA home mortgage customer and want to understand how we collect, share, and protect your information, please see our Consumer Privacy Notice.
We understand that times are tough, and sometimes life can throw you a curve ball. If you are ever at risk of not being able to make your mortgage payments on time, please contact CHFA at 855.587.8655 as soon as possible to let us know about your situation. Together, we can work to identify resources that might be able to assist you.
If you would like housing counseling or assistance, you may also contact the U.S. Department of Housing and Urban Development (HUD) for a list of homeownership counselors or counseling organizations in your area. Please visit
HUD's website, or call 800.569.4287.
Additionally, you may contact the Colorado Housing Connects at 877.601.HOPE to be connected with a free, HUD-approved housing counselor.
