our servicing center
CHFA has formed a loan servicing alliance with Dovenmuehle Mortgage, Inc. (DMI), a national leader in loan servicing.
As a CHFA customer, you will now receive our quarterly newsletter, CHFA Homeowner, which shares tips on building savings, home improvement and maintenance, credit, and more!
It is automatically delivered to you in print, but if you would like to receive it electronically instead, sign up now.
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They provide servicing for several housing and finance agencies (HFAs) nationwide, so they understand CHFA’s unique mission of affordable homeownership finance and our commitment to the customers and communities that we serve.
Please contact CHFA’s Loan Servicing team at 855.587.8655 for help with any questions about your account.
online customer care center
As a CHFA home mortgage customer, you have access to an online
Customer Care Center, which provides online bill payment services and the opportunity to sign up for eStatements.
You will need to set up a login and password for your account.
For assistance setting up your account online, please call 855.587.8655.
monthly mortgage payments by mail
Please mail your monthly mortgage payments to:
Colorado Housing and Finance Authority
CHFA offers
several ways for customers to make their monthly payments. Payments are due by the first of each month.
Please include your loan number when submitting your payment to CHFA. |
notices of error and requests for information
Real Estate Settlement Procedures Act (RESPA) Notices of Error and Requests for Information must be sent only to the address indicated below, including the specific Attention line noted.
Colorado Housing and Finance Authority
Attention: Mail Stop NOE 1290
1 Corporate Drive, Suite 360
Lake Zurich, IL 60047-8945
obtain additional account information
If you would like information on your account, please contact CHFA Loan Servicing by phone at 855.587.8655 or in writing at:
Colorado Housing and Finance Authority
Attention: Mail Stop NOE 1290
1 Corporate Drive, Suite 360
Lake Zurich, IL 60047-8945
consumer privacy notice
If you are a CHFA home mortgage customer and want to understand how we collect, share, and protect your information, please see our Consumer Privacy Notice.
We understand that times are tough, and sometimes life can throw you a curve ball. If you are ever at risk of not being able to make your mortgage payments on time, please contact CHFA at 855.587.8655 as soon as possible to let us know about your situation. Together, we can work to identify resources that might be able to assist you.
If you would like housing counseling or assistance, you may also contact the U.S. Department of Housing and Urban Development (HUD) for a list of homeownership counselors or counseling organizations in your area. Please visit
HUD's website, or call 800.569.4287.
Additionally, you may contact the Colorado Foreclosure Hotline at 877.601.HOPE to be connected with a free, HUD-approved housing counselor.
